Terms of service
Terms of Service
Overview
This website is operated by Auro Stick, a trading name of Auro Labs Ltd.
Throughout the site, the terms “we”, “us” and “our” refer to Auro Stick / Auro Labs Ltd.
By accessing our website or purchasing from us, you agree to be bound by the following Terms of Service. If you do not agree to these terms, please do not use our website or services.
Use of Our Products
Auro Stick products are designed as nicotine-free ritual replacement tools.
They are not medical devices and are not intended to diagnose, treat, cure, or prevent any medical condition. Individual experiences may vary.
By purchasing and using Auro Stick products, you acknowledge that:
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You are using the product voluntarily
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You are responsible for how you use the product
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You will discontinue use if you experience discomfort or adverse effects
If you have any health concerns, please consult a qualified healthcare professional.
Eligibility
By using this site, you confirm that:
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You are at least 18 years old
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You are legally capable of entering into a binding contract
Orders & Payments
All prices are listed in GBP (£) and include applicable taxes unless stated otherwise.
We reserve the right to:
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Refuse or cancel orders at our discretion
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Limit quantities purchased per order
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Correct pricing errors if they occur
Payment must be received in full before orders are dispatched.
Shipping & Delivery
Shipping and delivery timeframes provided on our website are estimates only and are not guaranteed.
We are not responsible for delays caused by carriers or circumstances outside our control. Please refer to our Shipping Policy for full details.
Returns & Refunds
Returns and refunds are handled in accordance with our Returns & Refunds Policy.
Due to the personal-use and hygiene nature of our products, opened or used items cannot be resold. Refunds require prior contact with our support team and may be subject to return conditions.
Intellectual Property
All content on this website — including text, images, branding, logos, and design — is the property of Auro Stick / Auro Labs Ltd and may not be copied, reproduced, or used without our prior written permission.
Limitation of Liability
To the fullest extent permitted by law, Auro Stick / Auro Labs Ltd shall not be liable for any indirect, incidental, or consequential damages arising from the use or misuse of our products or website.
Use of our products is at your own risk.
Nothing in these Terms of Service limits your statutory rights as a consumer.
Changes to These Terms
We reserve the right to update or modify these Terms of Service at any time. Any changes will take effect once posted on this page.
It is your responsibility to review these terms periodically.
Governing Law
These Terms of Service are governed by and interpreted in accordance with the laws of England and Wales.
Contact Information
If you have any questions about these Terms of Service, please contact us: